elobau

Please fill in the form completely and select if it is a warranty or a repair order.

Please select
Company/Customer*
Customer No.
Your Part No.*
Date*
Person responsible*
Phone*
Email*
Your Claim No.
elobau Part No.
Your bill of delivery
Number of claimed parts*
Attachement
It is possible to add a file for this complaint. Maximum file size is 3 MB.


Location of failure detection
Goods incoming control Prototype 0 kilometer
Assembly Line Failure on test Field parts
Function check Goods outgoing control


Electrical Problems
No Signal Signal decrease or increase Changed signal
Wrong output signal Infrequent signal
electrical overload


Mechanical Problem
Rough moving Not possible to assemble Components are missing
Not to move Leaky
Geometry not correct


Optical Problem
Scratches Colour
Wrong label No Label


Application Site
In a medium/liquid - Indoor/cabine Outdoors
Set out to dust Set out to moisture


Detail description
Failure at temperature? Yes No Temperature range
Have the input signals to the elobau product been measured? Yes No Value of the signals
Are signal-peaks possible (For example Power on/ Power off)? Yes No Value of the signals
Is the ESD-Protection (Electrostatic discharge) ensured over the whole process? Yes No
Have other components in the switching circuit been exchanged? Yes No Which components
Failure description - in the assembled condition
Failure description - testing as a single componente

Important!

The defective goods must be returned carriage paid!

Address:

elobau GmbH & Co. KG • Quality Department QMR • Unterer Auenweg 6 • D - 88299 Leutkirch • Germany

The claim form must be filled out completely. Missing informations will cause longer handling time or rejection of the claim.

For warranted claims we will charge the cost of part(s) only. Generally we will not accept mechanically damaged or electrically overloaded parts. Unless otherwise noted, rejected parts will be stored for 4 weeks upon date of investigation and scraped accordingly without further information.

Captcha*

* mandatory fields